Despite the long list of changes and new normals we’ve had to accept this year, one thing remains the same – a hatred for the Houston Astros. It’s a hatred every bit as fresh as it was in January when Major League Baseball commissioner Rob Manfred …
Crisis Communications
How not to handle a crisis: Part I
The Houston Astros found themselves at the core of two of professional sports’ most recent and most talked about scandals. For their role in these bombshell stories, the Astros took centre stage of the news cycle for several weeks. And how the …
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COVID-19 pandemic
We are living in unprecedented times due to COVID-19 – things are changing hourly and many of us are struggling to keep up. Martin Charlton Communications is working with organizations to help them communicate to their employees, stakeholders and …
What we can learn from the Biden campaign’s failure to purchase a domain name.
The latest campaign from Team Biden is targeting Latino communities using the strapline "Todos Con Biden". Let's take a look at how a failure to plan has handed a significant opportunity to the Trump 2020 campaign. What are the lessons that we …
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How NOT to handle a crisis
Tuesday was a day to forget for the Houston Astros organization. Yes, the team lost Game 1 of the World Series at home to the Washington Nationals. But the story is much worse than that. The behaviour of a select few should serve as a …
Crisis hits: Are you prepared?
Remember those monthly fire drills from elementary school? They served as a teaching moment for all students in how to act should there ever be a real fire emergency. A similar procedure should be in place at work – not a fire drill, but a plan …
How to communicate with confidence during a crisis
There is a lot of interest in crises during this latter half of 2017. …
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A case study in Saskatchewan politics: How social media with an agenda accelerates a crisis
We have seen politicians and business leaders over the years making statements to small fringe groups, and then being surprised when what is said goes public. …
How an outside perspective can spark a communications breakthrough
We all want to be better at what we do -- to become smarter, spend less, move more quickly, and create more of an impact. …
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