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Crisis Communications

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How not to handle a crisis Part II

Martin Charlton / October 15, 2020

Despite the long list of changes and new normals we’ve had to accept this year, one thing remains the same – a hatred for the Houston Astros. It’s a hatred every bit as fresh as it was in January when Major League Baseball commissioner Rob Manfred …

[Read more...] about How not to handle a crisis Part II

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How not to handle a crisis: Part I

Martin Charlton / October 15, 2020

The Houston Astros found themselves at the core of two of professional sports’ most recent and most talked about scandals. For their role in these bombshell stories, the Astros took centre stage of the news cycle for several weeks. And how the …

[Read more...] about How not to handle a crisis: Part I

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COVID-19 pandemic

Martin Charlton / March 13, 2020

We are living in unprecedented times due to COVID-19 – things are changing hourly and many of us are struggling to keep up. Martin Charlton Communications is working with organizations to help them communicate to their employees, stakeholders and …

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What we can learn from the Biden campaign’s failure to purchase a domain name.

Martin Charlton / October 25, 2019

The latest campaign from Team Biden is targeting Latino communities using the strapline "Todos Con Biden". Let's take a look at how a failure to plan has handed a significant opportunity to the Trump 2020 campaign. What are the lessons that we …

[Read more...] about What we can learn from the Biden campaign’s failure to purchase a domain name.

How NOT to handle a crisis

Martin Charlton / October 24, 2019

Tuesday was a day to forget for the Houston Astros organization. Yes, the team lost Game 1 of the World Series at home to the Washington Nationals. But the story is much worse than that. The behaviour of a select few should serve as a …

[Read more...] about How NOT to handle a crisis

Crisis hits: Are you prepared?

Martin Charlton / February 7, 2019

Remember those monthly fire drills from elementary school? They served as a teaching moment for all students in how to act should there ever be a real fire emergency. A similar procedure should be in place at work – not a fire drill, but a plan …

[Read more...] about Crisis hits: Are you prepared?

How to communicate with confidence during a crisis

Paul Martin / December 5, 2017

There is a lot of interest in crises during this latter half of 2017.  …

[Read more...] about How to communicate with confidence during a crisis

A case study in Saskatchewan politics: How social media with an agenda accelerates a crisis

Martin Charlton / November 24, 2017

We have seen politicians and business leaders over the years making statements to small fringe groups, and then being surprised when what is said goes public. …

[Read more...] about A case study in Saskatchewan politics: How social media with an agenda accelerates a crisis

How an outside perspective can spark a communications breakthrough

Paul Martin / October 24, 2017

We all want to be better at what we do -- to become smarter, spend less, move more quickly, and create more of an impact.  …

[Read more...] about How an outside perspective can spark a communications breakthrough

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